Omni Chat Stack runs on a transparent subscription model. This policy spells out what happens when you upgrade, downgrade, cancel, or dispute a charge.
Paid plans are purchased in advance on a monthly or annual billing cycle. Each payment provides uninterrupted access for the active subscription period.
Omni Chat Stack does not offer automatic refunds on monthly subscriptions once a billing cycle has started, as platform infrastructure and channel routing resources are provisioned immediately upon billing.
However, if there was a technical failure on our side, an incorrect billing calculation, or an unresolved issue, reach out to us within 14 days of the charge for a human review.
We will issue a refund in the following circumstances:
Annual subscriptions include a 14-day refund window from the initial payment date if you have not made substantial platform use during that period.
You can cancel at any time directly from your account settings under Settings > Billing > Cancel Subscription. Cancellation stops future billing while retaining full access until the end of the paid period.
For billing inquiries or dispute resolution, contact our team directly at: support@omnichatstack.com