What is an AI receptionist for WhatsApp?
An AI receptionist for WhatsApp is a spoken voice AI that automatically answers inbound WhatsApp calls to your business. Unlike legacy IVR phone menus ("Press 1 for Sales"), the AI receptionist holds a natural, fluid conversation, answers questions directly using your trained business knowledge base, and routes live calls to your human support team.
Which languages does the voice agent speak?
The voice agent fluently speaks 5 languages: English, Urdu, Arabic, Spanish, and Portuguese.
English AI Voice Agent
EnglishNatural spoken English for international and regional callers with zero phone menu delays.
Sample Call Transcript:
Caller: "Hi, what time are you open today?"
AI: "Hello! Our office is open today until 6 PM. Would you like me to book an appointment for you?"
Urdu AI Voice Agent
اردوFluent spoken Urdu understanding local greetings, admission inquiries, and business terms.
Sample Call Transcript:
Caller: "السلام علیکم، کیا داخلے کھلے ہیں؟"
AI: "وعلیکم السلام! جی ہاں، نئے سیشن کے داخلے جاری ہیں۔ میں آپ کی رہنمائی کر سکتی ہوں۔"
Arabic AI Voice Agent
العربيةModern Standard Arabic and Gulf spoken dialect recognition for MENA region customers.
Sample Call Transcript:
Caller: "مرحباً، أود الاستفسار عن حجز موعد."
AI: "أهلاً بك! يسعدني مساعدتك. ما هو اليوم المناسب لك للحجز؟"
Spanish AI Voice Agent
EspañolClear, polite Spanish spoken interaction for North American and European callers.
Sample Call Transcript:
Caller: "Hola, ¿cuáles son sus horarios de atención?"
AI: "¡Hola! Atendemos de lunes a viernes de 9 a 18 horas. ¿En qué le puedo colaborar hoy?"
Portuguese AI Voice Agent
PortuguêsBrazilian and European Portuguese recognition for immediate customer greeting.
Sample Call Transcript:
Caller: "Olá, gostaria de saber os preços do catálogo."
AI: "Olá! Posso te enviar as informações do catálogo e tirar suas dúvidas agora mesmo."
What happens when a call needs a person?
When a caller requests to speak with a human agent, or when the AI detects a complex inquiry outside its knowledge base, it performs a seamless live handover. The call rings directly on your assigned agent’s screen inside the Omni Chat Stack dashboard alongside full call context and chat history.
When does an AI receptionist pay for itself for a small business?
After-Hours & Weekend Coverage
Captures customer calls after 6 PM and on weekends without hiring night-shift receptionist staff.
Peak Hour Call Surges
Prevents busy tones and abandoned calls during high-volume promotional or admission periods.
Does it work on my existing WhatsApp number?
Yes! Official WhatsApp Coexistence lets you keep your existing WhatsApp phone number and mobile app active while connecting to Omni Chat Stack. Your customers call the exact number saved on your cards and signboard. For enterprise call centers, we also partner with Maaz Technologies for custom voice routing.
Which plan includes the AI receptionist?
The AI Receptionist is included on the AI Chat, Voice & Voice Agent plan at $40/agent/month (billed in PKR via PayFast as ~Rs 11,199/month in Pakistan). Each seat includes 100 voice minutes per month ($10 per extra 100 minutes).