We are Maaz Technologies, the company that owns and operates Omni Chat Stack at omnichatstack.com. This Privacy Policy explains what personal data we collect when you use our service, how we use it, who we share it with, and how long we keep it.
Omni Chat Stack is a unified omnichannel inbox platform.
Our registered business addresses are:
For all data protection and privacy enquiries, contact us at: support@omnichatstack.com
When you connect WhatsApp Business, Facebook Messenger, Instagram, Email, or WebChat to Omni Chat Stack, we process your customers' messages strictly on your behalf. You remain the data controller for your customer data. We do not read, analyse, sell, or use your customer conversation content for any purpose other than delivering the Omni Chat Stack service to you.
We use essential cookies to keep you securely signed in and optional analytics cookies to understand how our website is used. You can customize your cookie preferences at any time.
We use the personal data we collect for the following purposes only:
We do not sell, rent, or trade your personal data to third parties. We never use your customer conversation data for advertising, model training, or third-party marketing.
We share your data only with trusted infrastructure and subprocessors necessary to deliver our services:
We do not share your information with data brokers or advertising networks.
Omni Chat Stack stores all data on Google Cloud Platform (GCP) infrastructure hosted in secure, access-controlled data centres protected with enterprise-grade physical and network security.
When your account is deleted, all customer and conversation data is permanently removed from our active systems.
Under GDPR, CCPA, and international data protection regulations, you have the following rights:
To exercise any of these rights, email support@omnichatstack.com with the subject line "Data Privacy Request" and we will respond within 7 business days.
Omni Chat Stack protects your data using AES-256 encryption at rest, TLS 1.3/1.2 in transit, role-based access controls (RBAC), regular vulnerability scans, and strict multi-tenant database isolation by company ID.
Omni Chat Stack is a B2B SaaS platform intended for business operations by adults. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has provided us with personal data, contact support@omnichatstack.com and we will delete it promptly.
If we make material changes to this Privacy Policy, we will notify registered account holders by email at least 14 days before the changes take effect.
For any privacy-related question, request, or complaint:
Email: support@omnichatstack.com
Offices:
Omni Chat Stack (Maaz Technologies), 5900 Balcones Dr Ste 100, Austin TX 78731, United States
A524 Block 1 Gulshan-e-Iqbal, Karachi, Pakistan.