What is a WhatsApp shared team inbox?
A WhatsApp shared team inbox is a multi-user customer support workspace connected to one official WhatsApp Business number. Instead of sharing a single smartphone or Web QR code, your whole team logs in securely with separate credentials, receives auto-assigned customer chats, and collaborates with internal notes.
Can multiple users share one WhatsApp Business number?
Yes! While the mobile WhatsApp Business App caps linked web sessions and causes frequent logouts, Omni Chat Stack connects via the official WhatsApp Business Cloud API. This unlocks unlimited simultaneous agent seats, full audit logs, and automatic round-robin chat distribution.
Which channels land in the shared inbox?
Omni Chat Stack unifies 5 primary customer communication channels into one organized inbox queue:
WhatsApp Business API
Official WhatsApp Cloud API connection with 0% markup and coexistence support.
Instagram Direct Messages
Reply to Instagram story mentions, comments, and direct messages in one queue.
Facebook Messenger
Manage Facebook page messages and comments alongside WhatsApp conversations.
Email Inbox (SMTP/IMAP)
Turn customer emails into tickets assigned to agents inside the same workspace.
Website Chat Widget
Customizable web chat widget with live chat and AI bot auto-responses.
Can my team call customers on WhatsApp too?
Yes! On Voice Ready and AI Voice plans, your agents can place and receive WhatsApp voice calls directly inside their web browser or desktop inbox. Every call recording and transcript stays stored inline with that customer’s chat history.
Can I share products inside a chat?
Yes. Your Meta Commerce WhatsApp catalog syncs directly into Omni Chat Stack. Agents can search inventory, send single-item or multi-item product cards, and receive customer cart submissions directly inside the conversation window.
What does a WhatsApp shared inbox cost?
Our Starter Plan includes your 1st agent seat 100% free with unlimited chats, coexistence, and broadcast campaigns. Additional seats are just $10/agent/month with 0% markup on Meta conversation rates.