OmniChatStack
Important: By creating an account or using OmniChatStack, you confirm that you have read and agreed to these Terms & Conditions. If you do not agree, please do not use the platform.
Section 01
Throughout these Terms, the following words carry specific meanings.
Section 02
OmniChatStack is a business service. To register, you must be at least 18 years of age.
You agree to provide accurate information during registration and keep it current. Using false registration information is a material breach of these Terms and grounds for immediate termination.
You are solely responsible for your login credentials and everything that happens under your account. If you suspect unauthorized access, notify us immediately at support@omnichatstack.com. We are not liable for losses resulting from your failure to secure your credentials.
If you add team members to your workspace, you are responsible for ensuring they comply with these Terms as if they had agreed to them personally.
Section 03
By signing up or using the Platform — including during a free trial — you agree to be bound by these Terms and our Privacy Policy.
These Terms form the complete agreement between you and OmniChatStack for use of the Platform.
We may update these Terms from time to time. When we do, we will notify your registered email address at least 14 days before material changes take effect. Continued use of the Platform after that date means you accept the updated Terms.
Section 04
While your subscription is active and payments are current, OmniChatStack grants you a limited, non-exclusive, non-transferable license to use the Platform for your legitimate internal business purposes.
This license does not permit you to resell or white-label the Platform without a written reseller agreement with us. You may not reverse-engineer the Platform's code, use automated scripts to scrape data from the interface, or attempt to bypass any security or access-control mechanism. If you are interested in a reseller or white-label arrangement, contact us at support@omnichatstack.com.
Section 05
OmniChatStack is a customer communication platform. The following activities are strictly prohibited:
Violations may result in warnings, suspension, or permanent termination depending on severity. Where activity poses immediate risk to others or our infrastructure, we will act without prior notice.
Section 06
You are legally responsible for every message sent through OmniChatStack. This includes obtaining valid consent from recipients, complying with applicable Pakistani laws and PTA regulations, and ensuring your messaging does not violate the policies of carriers or third-party platforms such as WhatsApp and Meta.
For marketing or promotional messages, you must hold opt-in consent from every recipient before sending. For transactional messages, consent must be consistent with what recipients agreed to when they shared their contact details.
Connecting a WhatsApp number to OmniChatStack also binds you to Meta's Business Policy and Commerce Policy. We are not responsible for any enforcement action Meta takes against your WhatsApp account, including restrictions or bans they impose independently.
ZERO TOLERANCE: Accounts found to be sending spam will be suspended immediately. Serious or repeated violations will result in permanent termination and may be reported to relevant carriers and authorities.
Section 07
Plans are billed monthly or annually in advance. Plans are priced and billed in Pakistani Rupees (PKR).
Subscriptions renew automatically at the end of each billing period. Monthly plans renew on the same calendar date each month. Annual plans renew on the anniversary of your signup date. You will receive a reminder at least 7 days before an annual renewal is charged.
If we change the price of your current plan, we will give you at least 30 days' notice. The new price takes effect on your next renewal date. If you do not wish to continue at the updated price, cancel before the renewal date.
If a payment fails, we will retry over 7 days. Your account remains active during this period. If payment is not resolved after 7 days, your account is suspended. Data is held for 30 days from suspension before permanent deletion.
Section 08
Full refund and cancellation terms are in our Refund & Cancellation Policy, which forms part of this agreement. In brief: monthly plans are non-refundable once the billing cycle starts; annual plans have a 14-day refund window from the initial payment date and billing errors are always corrected in full.
You can cancel at any time from Account → Subscription → Cancel Plan. Cancellation stops future charges. Access continues until the end of your paid period.
Section 09
All prices are exclusive of applicable taxes. You are responsible for any taxes or government levies applicable to your purchase under Pakistani law, including any FBR-applicable charges. We cannot reverse tax charges applied to invoices.
Section 10
Everything you process through OmniChatStack — messages, contact records, files, templates — belongs to you. We do not own it, sell it, or use it for advertising.
By using the Platform, you grant us a limited permission to store, process, and transmit Your Content solely to operate the services you have subscribed to. We do not use your data for any purpose outside of running the Platform.
You are solely responsible for the legality and accuracy of everything you transmit through the Platform. You confirm that sending Your Content through our channels does not infringe anyone's rights or violate any applicable law or regulation.
Section 11
OmniChatStack — including its software, design, code, brand identity, product names, and documentation — is owned by Maaz Technologies and protected under applicable intellectual property law.
Your subscription gives you the right to use the Platform. It does not give you any ownership interest in our product. You may not use our name, logo, or trademarks outside of the Platform.
Section 12
If you share suggestions, ideas, or product feedback with us, we may use that feedback to improve the Platform without any obligation to compensate you or give you rights over resulting features.
Section 13
The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
Section 14
Our total liability for any claim arising from these Terms or your use of the Platform will not exceed the total amount you paid us in the three months before the event giving rise to the claim.
We are not liable for indirect, consequential, or punitive losses of any kind including lost profits, lost business, or lost data. We are also not liable for failures caused by third-party platforms, carrier networks, or events outside our reasonable control.
Section 15
You agree to indemnify and hold OmniChatStack harmless from any claims, damages, or legal costs arising from your violation of these Terms, the content you send through the Platform, or your failure to comply with applicable messaging or data protection laws.
Section 16
You may cancel your subscription at any time. Access continues to the end of your paid period. We may suspend your account for suspected violations while we investigate, and terminate permanently for material or repeated breaches. Immediate termination without notice applies where there is a risk to other users or our infrastructure.
After termination, your workspace enters a 60-day read-only period during which you can export your data. After 60 days, all data is permanently deleted and cannot be recovered.
SURVIVES TERMINATION: Our Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law clauses remain in full effect after your account is terminated.
Section 17
Jurisdiction
These Terms are governed by the laws of Pakistan.
Before filing any formal claim, both parties agree to attempt resolution in good faith. Email support@omnichatstack.com describing the issue and the outcome you are seeking. We will respond within 10 business days. If not resolved within 30 days of that notice, either party may pursue formal proceedings.
Section 18
If any clause in these Terms is found unenforceable, the remaining clauses continue in full effect. Our failure to enforce any provision is not a waiver of our right to enforce it later. You may not transfer your rights under these Terms without our written consent. Neither party is liable for delays caused by events genuinely outside their reasonable control, though this does not excuse payment obligations.
Section 19
Questions about these Terms or any of our policies can be directed to our team. We respond to all enquiries within 3 business days.
OmniChatStack reserves the right to update these Terms at any time. Material changes will be communicated via email at least 14 days before the effective date. Continued use of the Platform after the effective date constitutes acceptance. These Terms were last updated on June 9, 2026.