OmniChatStack is a cloud-based software platform. There is no physical product, no hardware, and nothing to ship. This page explains how your subscription is activated, how channel integrations are provisioned, what we commit to in terms of availability, and where to turn if something does not work as expected after you subscribe.
Your OmniChatStack account is activated immediately upon successful payment. Here is what happens in the first five minutes after you subscribe:
There is no waiting period, no manual provisioning step on our side, and no activation code required. If your welcome email does not arrive within 10 minutes of subscribing, check your spam folder first, then contact support@omnichatstack.com.
Connecting a WhatsApp Business API number to OmniChatStack requires an approved Meta Business account and a WhatsApp Business API number (also called a WABA). The approval process is handled entirely by Meta and is outside OmniChatStack's control.
Once you have your approved WABA credentials, connecting it to your OmniChatStack account typically takes under 5 minutes using the guided flow in Settings > Channels > WhatsApp. Our platform does not add additional delay to the Meta approval timeline.
Connecting Messenger and Instagram requires a Facebook Business Page and an Instagram Business or Creator account linked to that page. The connection is handled via Meta's OAuth process and activates immediately once you complete authorization. No manual review on our side is required.
Your OmniChatStack webchat widget is generated instantly when you create a webchat channel in Settings > Channels > Webchat. You receive a JavaScript snippet to paste into your website. The widget goes live the moment the snippet is placed before the closing </body> tag of your site. No deployment support from OmniChatStack is required.
Advance Notice:
We will provide formal notification of all planned maintenance at least 48 hours before it begins.
Every paid plan includes full access to the core OmniChatStack inbox, agent workspace, and automation tools up to the limits defined on our pricing page at omnichatstack.com/pk/pricing. Plan details, including agent seat limits, channel limits, and message volume thresholds, are listed there in full.
Features marked as add-ons or enterprise-only are not included in standard plans and must be purchased separately or by contacting our sales team. We do not unlock paid features without a corresponding subscription or agreement.
Every new subscriber, including those on the free Starter plan, has access to the following onboarding resources from day one:
Priority onboarding, dedicated implementation support, and phone assistance are available as add-ons for Growth and Business plan subscribers. Contact support@omnichatstack.com after subscribing to arrange this.
OmniChatStack connects to third-party messaging platforms including WhatsApp Business API (operated by Meta), Facebook Messenger (operated by Meta), and Instagram Direct (operated by Meta). The availability and behaviour of these channels is determined by the respective platform operators and is outside our engineering control.
Disruptions to Meta's infrastructure, WhatsApp Business API rate limit changes, or Meta policy enforcement actions on your account do not constitute a failure of the OmniChatStack service and are not covered by our 99.9% uptime commitment. We will, however, communicate any widespread third-party disruptions affecting OmniChatStack users through our social channels.
You own your data. Before cancelling your account, you can export your conversation history, contact list, and account configuration from Settings > Account > Export Data. Exports are generated as structured CSV and JSON files and are available for download for 7 days after the export request is submitted.
If you require a full data export after account deletion, contact support@omnichatstack.com within 30 days of deletion. Beyond that window, we cannot guarantee data recovery.
We continuously improve OmniChatStack. This means features are occasionally updated, renamed, or restructured. We will not remove features from a plan you are actively subscribed to without giving you at least 30 days written notice by email, during which your subscription price will not change.
New features may be added to plans without additional charge. Access to new features added to your plan tier is not grounds for a billing dispute.
For any service delivery question or support request:
Email: support@omnichatstack.com
Addresses:
OmniChatStack (A product of Maaz Technologies), 5900 Balcones Dr Ste 100, Austin TX 78731, United States
A524 Block 1 Gulshan-e-Iqbal, Karachi, Pakistan.