Privacy Policy

We Maaz Technologies, the company that owns and operates OmniChatStack at omnichatstack.com. This Privacy Policy explains what personal data we collect when you use our service, how we use it, who we share it with, and how long we keep it.

1. Who We Are

OmniChatStack is a unified omnichannel inbox platform.

Our registered business addresses are:

  • 5900 Balcones Dr Ste 100, Austin TX 78731, United States
  • A524 Block 1 Gulshan-e-Iqbal, Karachi, Pakistan

For all data protection and privacy enquiries, contact us at: support@omnichatstack.com

2. What Data We Collect

Data you give us directly

  • Full name and email address (when you create an account)
  • Business name and website URL (during onboarding)
  • Billing information processed and stored securely by PayFast (we never see or store your card number)
  • Messages you send to our support team at support@omnichatstack.com

Data collected automatically when you use the platform

  • IP address and approximate location (country and city level only)
  • Browser type, operating system, and device type
  • Pages visited on omnichatstack.com, time spent, and navigation paths
  • The URL that referred to our website

Customer conversation data (processed on your behalf)

When you connect WhatsApp Business, Facebook Messenger, Instagram, or WebChat to OmniChatStack, we process your customers' messages on your behalf. You are responsible for the customer data you choose to process through OmniChatStack. We do not read, analyse, sell, or use your customer conversation content for any purpose other than delivering the OmniChatStack service to you.

Cookies

We use cookies on omnichatstack.com.

3. How We Use Your Data

We use the personal data we collect for the following purposes only:

  • To create and manage your OmniChatStack account
  • To process your subscription payments through PayFast
  • To send you transactional emails such as invoices, password resets, and service notifications
  • To respond to support requests you send to support@omnichatstack.com
  • To monitor platform performance, diagnose technical issues, and maintain service quality
  • To send you product updates or policy change notifications where required

We do not use your personal data for advertising, profiling, or sale to any third party. We do not use your customer conversation data for any purpose other than routing and delivering messages as part of the OmniChatStack service.

4. Who We Share Your Data With

We share your data only with the following service providers, and only to the extent required to operate the platform:

  • PayFast: payment processing (PCI DSS Level 1 certified)
  • Google Analytics: anonymised website analytics (you can opt out via your browser)
  • Postmark: transactional email delivery
  • Meta (WhatsApp/Facebook/Instagram): message routing for connected Meta channels

We do not share your data with data brokers, marketing companies, advertising platforms, or any party for commercial purposes outside the above list.

5. Where Your Data Is Stored

OmniChatStack stores all data on GCP (Google Cloud Platform) infrastructure hosted in secure, access-controlled data centres.

6. How Long We Keep Your Data

Data Type
Retention Period
Account and profile data
Until you delete your account
Customer conversation data
Until you delete your account, or as configured by you in your account settings
Billing and invoice records
1 year
Server and access logs
90 days
Support correspondence
1 year

When your account is deleted, all associated data is permanently removed from our systems, except billing records.

7. Your Rights Over Your Data

You have the following rights regarding the personal data OmniChatStack holds about you:

  • Access: You can request a copy of the personal data we hold about you at any time by emailing support@omnichatstack.com.
  • Correction: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
  • Deletion: You can request that we delete your personal data. We will action this within 30 days, except records such as billing information.
  • Objection: You may object to specific uses of your data by contacting support@omnichatstack.com with details of your concern.

To exercise any of these rights, email support@omnichatstack.com with the subject line "Data Request" and we will respond within 7 business days.

8. Security

OmniChatStack protects your data using AES-256 encryption in transit and at rest, TLS 1.2 or higher for all data connections, role-based access controls ensuring agents only access data within their permission level, and regular security reviews.

9. Children

OmniChatStack is a business-to-business platform intended for use by adults operating businesses. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has provided us with personal data, contact support@omnichatstack.com immediately and we will delete it.

10. Changes to This Privacy Policy

If we make material changes to this Privacy Policy, we will notify all registered account holders by email at least 14 days before the changes take effect.

11. Contact

For any privacy-related question, request, or complaint:

Email: support@omnichatstack.com

Addresses:

OmniChatStack (Owned by Maaz Technologies), 5900 Balcones Dr Ste 100, Austin TX 78731, United States

A524 Block 1 Gulshan-e-Iqbal, Karachi, Pakistan.